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SMARTCRM – new customers


From now on, the sales employees of the DOERING GmbH are supported by the CRM system SMARTCRM. The most important goal of the CRM implementation was the central bundling of all customer information in one system. SMARTCRM provides the sales staff with all customer information whenever and wherever they need them. Using their notebooks, the sales representatives have access to the complete database even on the go. After a customer visit, the field service employee can document the conversation directly in the CRM system and send tasks to the colleagues in charge at the same time – for example, to write a quotation or to correct it. The sales representatives can also write the quotations directly in SMARTCRM.


Walther Systemtechnik GmbH

SMARTCRM supports from now on the sales processes at Walther Systemtechnik GmbH, system provider of dosing and application systems. Thus, the CRM solution makes the important information centrally available to the sales staff. Visit reports are directly documented in the CRM system and appointments centrally created in the personal information manager. At trade fairs, the employees can easily capture prospective customer data using the business card scanner in the CRM system as well as immediately sent information material  per e-mail to prospective customers. SMARTCRM imports the figures over the interfaces to Family ERP and DATEV and evaluates them on multiple levels.


Berstscheiben Schlesinger GmbH

From now on, the employees of Berstscheiben Schlesinger GmbH are supported by the CRM system SMARTCRM. So, the company can represent the sales processes of the different application areas in SMARTCRM. Berstscheiben Schlesinger GmbH, founded more than a century ago, is a family-owned company with a long tradition in the processing of thin sheets and foils. More than 35 years ago, the company located in Schalksmühle – Germany - began focusing on manufacturing high-quality bursting discs and diaphragms. Today, Schlesinger, with an ISO certified quality management system, is specialized in the production of high quality components for pressure relief.


SUCO Robert Scheuffele GmbH & Co KG

The SUCO Robert Scheuffele GmbH & Co KG has chosen to implement SMARTCRM. The CRM solution supports 30 employees in the sales, marketing and service departments. The key to the decision was the fact that SMARTCRM is a long-time partner of abas Software AG and the bidirectional interface to the ERP system. SMARTCRM imports the current figures and provides, among others, evaluations on different levels at the press of a button – such as the turnover for the whole company, for a given merchandise group or for a customer. So, all the ERP information are centralized in one system available to all employees at any time without having to switch to the abas ERP system. A second interface connects SMARTCRM to the document management system HABEL. Thus, the employees have the opportunity to open and to transfer the documents stored in the CRM system directly to HABEL with a single click.
From now on, SMARTCRM supports the sales staff, among others, with lead management. In no time, the employees maintain the prospective customers’ data in the CRM system using the business card or the signature scanner. The data is then automatically transferred to the abas ERP system over the interface. Another advantage is the mapping of frame orders. Thus, SUCO keeps track of which product was called up to which time.
The CRM system has been also introduced in the service department of SUCO and allows a complete documentation of the complaints. All steps, from the first message to the solution of the issue, can be recorded in the CRM software. This ensures an optimal tracking and ease of evaluation, such as processing times and sources of errors.


PENTAC Polymer GmbH

After a break, SMARTCRM GmbH is glad to count PENTAC Polymer back as a customer. A change of the ERP system several years ago induced the replacement of the CRM, PENTAC has now decided to reintroduce SMARTCRM.
From now on, the employees of the sales, marketing, service and purchasing departments use SMARTCRM in their daily work. The CRM solution imports the figures over a connection to the ERP system Comarch based on SQL Views. Field service and back office have all figures available at the press of a button in the form of evaluations. Thus, SMARTCRM meets an important goal of the CRM implementation and optimize the visit planning of the sales representative. On the go, while visiting a customer, the employees can either access to the whole CRM database offline or use the online access to key customer data over the app on their iPhone or iPad.
The employees of the purchasing department use SMARTCRM as SRM system to manage their suppliers. So, they manage herein – as for the customers’ and prospective buyers’ files for the sales department – their suppliers and have always access to all relevant information. Using diverse selection options, requests can be directly sent out of the system to the corresponding suppliers per mailing. SMARTCRM imports the current purchasing figures over the interface to ERP Comarch.


pro med instruments GmbH

With pro med instruments GmbH (PMI), another user of the ERP system MAJESTY has chosen SMARTCRM. The CRM solution will effectively support the manufacturer of medical technology in various sales and marketing processes. The company’s headquarters in Freiburg (Germany) as well as the subsidiary in the USA are represented in SMARTCRM over two clients. For optimal sales support, PMI can access to the required CRM data over notebooks or mobile devices – with an English interface in the USA. As cooperation partner of the ERP manufacturer UB-Software, SMARTCRM offers a standard interface to the ERP solution MAJESTY. The CRM system imports the customers, prospective buyers, products and quotation data created in MAJESTY as well as the current figures.


B. Ketterer Söhne GmbH & Co. KG

The B. Ketterer Söhne GmbH & Co. KG in Furtwangen, Germany has chosen to implement SMARTCRM. By using SMARTCRM, Ketterer will optimize the communication between field service and back office. So, from now on SMARTCRM allows a comprehensive visit preparation for the field service staff thanks to, among others, the complete activity history. They can access at any time and on the go all CRM data over their Notebooks using the offline capability. SMARTCRM imports the address data, quotation as well as the current figures from the ERP Infor COM over an interface. The latter can be evaluated on many levels. Using the interface to ELO, the employees can open a document out of ELO with just a click directly from SMARTCRM. Vice versa documents are transferred at the press of a button from the CRM system to the document management system.



Since 2011, HABEL GmbH has been a cooperation partner of SMARTCRM GmbH. Today, the company is also a customer of the CRM specialist. The DMS manufacturer chose SMARTCRM as a CRM system to support its sales and marketing processes. In return, SMARTCRM GmbH uses HABEL for its document management from now on.
The optimal integration of DMS and CRM is allowed due to the standard interface to Document Management. For instance, it is possible to call up documents in HABEL directly from SMARTCRM at the push of a button. Furthermore, data, including automatic indexing, can be transferred from SMARTCRM to HABEL with just one click.
SMARTCRM is familiar with the already installed software solution by HABEL abas-ERP. Since abas Software AG is a long-term cooperation partner of SMARTCRM GmbH, the CRM manufacturer has also a standard interface.



PRO CLIENT GmbH, headquartered in Erlangen, Germany, has opted for the introduction of SMARTCRM. The goal of the SMARTCRM implementation is the optimization of processes in sales and marketing. So, the CRM system should improve, for instance, the connection of the field staff. From now on, this will be possible with SMARTCRM.Mobile.App as well as the synchronization between Microsoft Exchange and SMARTCRM. The CRM software ensures efficient project management thanks to the complete activity history for the project and the forecast reports.
SMARTCRM will support the marketing staff in the definition of target groups as well as in the processing and dispatch of mailings directly from the CRM system.


MAGE Roof & Building Components GmbH

From now on, SMARTCRM provides lasting support for the sales processes of MAGE Roof & Building Components GmbH. An important goal of the implementation is an optimized field service connection. The CRM system makes it possible thanks to its offline capability. So, the field service staff has all the data of the relevant sales territory at all times. In addition, SMARTCRM provides the current sales figures in various evaluations to field service and back office over an interface to the ERP system proALPHA.



The CRM system SMARTCRM supports the sales processes of DALTON COSMETICS GERMANY GmbH. An important goal for the CRM implementation was the improved integration of the field staff. SMARTCRM guarantees this using its offline capability as well as the interface to the ERP system Sage.


EMPUR® Produktions GmbH

The EMPUR Produktions GmbH has selected SMARTCRM. The goal of the CRM introduction is the creation of a company-wide information pool. Locally stored, double or missing data should be prevented and thus internal and external communication is optimized.


Schöler GmbH

The Schöler GmbH decided to optimize their processes in sales, service and marketing with the introduction of SMARTCRM. With the interface to proAlpha and Microsoft MapPoint, the CRM software convinces and replaces isolated solutions as the central information system from now on.


Carl Roth GmbH + Co. KG

The Carl Roth GmbH + Co. KG introduces SMARTCRM in the Sales, Purchase, Service and Marketing departments. With the standard interface to abas ERP and HABEL, the CRM software will implement all customer and supplier information in one central system.


Bremicker Verkehrstechnik GmbH & Co. KG

After an easy installation, SMARTCRM supports Bremicker Verkehrstechnik GmbH & Co. KG in sales and marketing. One goal of the CRM implementation is the central access to all customer information. This is accomplished by an interface with abas ERP. After the real start of the CRM system, the company is very pleased with the professional collaboration.


Solar-Fabrik AG

With the introduction of SMARTCRM, Solar-Fabrik AG wants to optimize the entire customer activities in Marketing and Sales from the acquisition to the customer care. The field service connection is improved with an off-line access via Notebook and the synchronization of appointments and tasks with the Smartphone.


PAJUNK Medical Produkte GmbH

With the goal to improve sales processes and to optimize the field service connection, PAJUNK Medical Produkte GmbH opted for SMARTCRM. The CRM system was also able to convince in mobile uses. www.pajunk.com

ADA Cosmetics International GmbH

With the goals of optimal tracking of offers and projects as well as the creation of comprehensive analysis, ADA Cosmetics International GmbH has chosen SMARTCRM. The interface to abas ERP allows a centralized, transparent data management in CRM system and improved cross-departmental communication. www.ada-cosmetics.com

SensoPart Industriesensorik GmbH

Thanks to the interface between the CRM software SMARTCRM and the ERP system Infor, SensoPart GmbH gains a cross-departmental access to information as well as a sustainable improvement in sales management. The offline capability and integration with Microsoft MapPoint provide optimal support for the field staff. www.sensopart.com

Brillen-Profi-Contact GmbH

With the goal of a transparent, centralized data storage, Brillen-Profi-Contact GmbH has introduced SMARTCRM. The CRM system SMARTCRM guarantees the documentation as well as the permanent access to the entire customer communication and thus creates a basis for optimum customer service. Data are imported over the interface with abas ERP system and evaluated separately by business areas. www.brillenprofi.de

Brabender GmbH & Co. KG

Brabender GmbH & Co. KG launches the CRM system SMARTCRM to ensure a high level of transparency of their data. The CRM software will automate many processes in sales and service and become more effective. Brabender wants to focus on optimal offer writing and tracking as well as  the connection with mobile terminals. www.brabender.de

Avedium Technologie GmbH

With the introduction of SMARTCRM CRM Software, the databases of Avenum Technology GmbH, based in Austria and its subsidiary, Avedium Technologie GmbH, in Germany, are merged to a central data base. Thus, the CRM-system ensures in both countries transparent processes as well as targeted and effective sales management. www.avedium.com

STOPA Anlagenbau GmbH

Transparent, streamlined processes in sales and marketing have been the goals of the CRM implementation in STOPA Anlagenbau GmbH. With an interface to the ERP system abas Business Software SMARTCRM enables a central data storage, which can be accessed by all the employees at any time. The workflows of the enterprise round off a complete documentation of communication with the customers. www.stopa.com

Dienes Werke für Maschinenteile GmbH & Co. KG

To create more efficient sales and controlling processes, Dienes Werke für Maschinenteile GmbH & Co. KG is using the CRM system SMARTCRM. An interface to the abas Business Software ERP system allows the CRM software to import sales figures, quotes and orders and always provide them in the most well-prepared way possible to employees. www.dienes.de

UFP Deutschland GmbH

The CRM system SMARTCRM will in future support the sales and marketing activities of UFP Deutschland GmbH. The goal behind introducing CRM was to optimize sales processes and cross-departmental communication. An interface to AS/400 allows centralized and transparent data storage. www.ufp.de

Adolf Telsnig e.K. Forst- & Gartentechnik

With the aim of optimizing processes in its internal and field sales teams, Adolf Telsnig e.K. Forst- & Gartentechnik has introduced the CRM software SMARTCRM. Thanks to interfaces with Microsoft® Dynamics® NAV and Microsoft® MapPoint®, SMARTCRM guarantees transparency and optimized customer service throughout the company. www.herkules-garten.de

B.T.I. Deutschland GmbH, Pforzheim

The intuitive user interface and up-to-date sales statistics are impressive: the CRM system SMARTCRM will in future be supporting sales management at B.T.I. Deutschland GmbH. The company is very happy with the way the project has progressed and the collaboration with SMARTCRM GmbH. www.bti-implant.es

mimatic GmbH, Betzigau

More transparency and optimized internal and external communication were the goals behind introducing CRM at mimatic GmbH. The CRM system SMARTCRM satisfies these requirements and produces significantly more efficient working processes thanks to automation and standardization. www.mimatic-zettl.de

Wölco AG, Ehningen

SMARTCRM GmbH is delighted to have acquired Wölco AG, another customer from the Infor environment. The CRM system SMARTCRM will increase the efficiency of the working processes both in the internal and field sales teams and optimize communication between the departments. Wölco AG is also very satisfied with the introduction process and the support provided by SMARTCRM GmbH. www.woelco.com

iNOEX GmbH, Bad Oeynhausen

Thanks to the flexible standard interface to the abas Business Software, iNOEX GmbH has chosen SMARTCRM. Standardized data and automated processes facilitate more efficient workflows and greater time savings. www.inoex.de

C. Hasse & Sohn Inh. E. Rädecke GmbH & Co. KG, Uelzen

To help improve communication and data maintenance, C. Hasse & Sohn Owner E. Rädecke GmbH & Co. KG decided to implement the CRM system SMARTCRM. The CRM software combines all relevant information in a single system and optimizes the company's processes. Time savings and targeted workflows are the major advantages that the internal and field sales teams will gain from the introduction of CRM. www.hasseundsohn.de

Union Werkzeugmaschinen GmbH Chemnitz

Union Werkzeugmaschinen GmbH Chemnitz has chosen the CRM software SMARTCRM. With the help of this CRM system, the company will make its operating processes even more efficient and thereby cut costs. SMARTCRM is automating and optimizing sales and service processes, some of which were until now carried out by hand. www.unionchemnitz.com

Daniel Schrauben GmbH, Lübbecke

The CRM software SMARTCRM allows Daniel Schrauben GmbH to seamlessly trace all of its customer contacts and internal communications. By documenting all of its activities and projects, this information is available at all times to the internal and field sales teams, thereby guaranteeing optimum customer service every time. www.daniel-schrauben.de

Wiha Werkzeuge GmbH, Schonach

The Wiha Werkzeuge GmbH is very pleased with the introduction of the CRM Software SMARTCRM. The latest information is now available for all employees at any time. The much more transparent data management in the CRM allows the company to optimize its operational processes and thus to save time. www.wiha.com

Wieland Antriebstechnik GmbH & Co. KG, Springe

Following the rapid introduction of the CRM software SMARTCRM, Wieland Antriebstechnik GmbH & Co. KG is extremely satisfied. A configurable standard interface between the ERP and CRM application allows all of the information to be clearly mapped out in a single system. www.wieland-antriebstechnik.de

Heinz Kaiser AG, Rümlang, Schweiz

With the introduction of the CRM software SMARTCRM, Heinz Kaiser AG has a planning and management tool for its sales, marketing and business management. SMARTCRM is playing a key role in automating customer-related processes within the company and is making planning easier with comprehensive evaluations of sales figures. www.heinzkaiser.com

ZIMM Maschinenelemente GmbH & Co. KG, Lustenau, Österreich

Interface experience, transparency and a variety of analysis options were the triggers for ZIMM to choose the CRM software SMARTCRM. In future, ZIMM will be using SMARTCRM to analyze and manage all its customer-related processes. www.zimm.at

bredent GmbH & Co. KG, Senden

With the CRM software SMARTCRM, bredent GmbH & Co. KG will be achieving optimized collaboration between its internal and field sales team through more transparent data and digitized workflows. The bi-directional interface between the CRM system and the ERP system will especially play a major role in ensuring more efficient working practices in sales. That is because field sales team employees will now have the ability to access customer data and sales statistics stored in the CRM system quickly and easily. www.bredent.com

Erwin Halder KG, Achstetten-Bronnen

Following the introduction of the abas Business Software last year, Erwin Halder KG decided to install the CRM software SMARTCRM. SMARTCRM GmbH impressed the company in its decision to introduce CRM with its many years of experience with interfaces to the abas Business Software, the high standard of its CRM software in relation to sales analyses and the user-friendly interface. www.halder.de

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