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SMARTCRM – in service
CRM in service is optimized communication and coordination between the internal and field sales teams. It is the constant availability of the entire support history and the flexible, seamless organization of all the associated processes. CRM in service ensures that the right measures are instigated smoothly today for the demands of tomorrow. CRM in service supports routine practices of the highest level.
SMARTCRM guarantees consummate professionalism in all aspects of your service and support work:
- Comprehensive mapping and linking of locations, machinery, responsibilities and activity history
- End-to-end organization and coordination of service visits, maintenance jobs, resale, etc.
- Mobile access from all relevant functions, online and offline (e.g. on notebooks for field sales teams, iPhone and Ipad)
- Follow-on requirements management, e.g. on the basis of targeted selection from expiring maintenance contracts
With SMARTCRM, you provide your customers with the highest quality support as you guide them through the processes that will create a lasting impression of your company on your customers' memories: Accurate and efficient service – from the initial inquiry to the completion of complex maintenance work.
SMARTCRM is simply more CRM – in service.